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“United helped us make our flight”
Review of United Airlines


Reviewed July 9, 2019 via mobile

My husband and I were supposed to fly from Pittsburgh International airport to Houston, then into Las Vegas July 1st, 2019. No sooner did er arrive at the airport that we were notified or flight was delayed, then delayed again then we were told we'd have to spend the night in Houston to get a connector to Vegas in the morning. This wouldn't work since we had rental car and hotel reservations. We're called and spoke to a UA representative who got us on a different flight within 15 minutes and we were able to start or vacation stress free.

Date of travel: July 2019
Thank Adobe05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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4,368 - 4,372 of 47,214 reviews

Reviewed July 9, 2019

Most American airlines lag wayyyyy behind service vs most other airlines. United is no exception. Rude, Grumpy and entitled customer service. The flight attendants treat you like they own the aircraft and we passengers are at their mercy.

They have to learn from Airlines like Singapore, Cathay, ANA, Asiana, Lufthansa, and Emirates Cabin Crew.

Simply, if it werent for my explorer card and miles, I would not travel with United.

Date of travel: August 2018
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Thank ChefPebs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 9, 2019

United flight service and attendants were great. I just would not recommend Economy class for this length of a flight, especially not a seat with out extra leg room. It is cramped and it was a full flight.

Date of travel: July 2019
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Thank Muccifarm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 9, 2019 via mobile

All of our flights were great. I highly recommend their app and text alerts. The app tells you how far of a walk your next gate is and provides a map with gps directions! The alerts and information pop up as soon as you land for your layover and also tell you when your plane is starting to board.

Date of travel: July 2019
Thank MO1390
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 9, 2019

This flight leaves close to midnight and is perfectly designed to accommodate 15 hours in flight and prepare travelers for an early morning arrival. Sleep and lots of it is the secret to crossing the dateline and arriving refreshed. The 787 is quiet, fast, and comfortable. The crew attentive and mindful of creature comforts and cabin lighting to promote rest. With United's understanding of long distance travel challenges, their package literally makes time fly. With this airline's approach, "no worries, mate!"

Date of travel: June 2019
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    • Check-in and boarding
Thank GlobalTrek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.