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“OK flight, essentially zero amenities”
Review of United Airlines


Reviewed May 18, 2019

This flight was delayed leaving Guatemala City by at least two hours due to a late arrival of the plane into Aurora airport from the U.S. The flight was OK but amenities on United these days for a three hour flight consists of a bunch pretzels and a soft drink or coffee. Luckily we made the connecting United flight in Houston only because it was also delayed as well. Arrived at our final destination about one and half hours late at 1:00 am. The only good feature is that my wife and I were given an emergency exit row which gave us much more legroom on the Guatemala to Houston leg. As for in flight entertainment, the choice was a few movies which i wasn't interested in. For some reason United doesn't offer any music on these flights which I find discouraging. I would much rather listen to some jazz or classical music and read a book on my i pad but that wasn't possible. Very few movies interest me.

Date of travel: May 2019
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank wladamson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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993 - 997 of 41,804 reviews

Reviewed May 18, 2019 via mobile

Aircraft Boeing 777
Ground staff and air crew always pleasant and helpful
Food good
Entertainment good
Comfortable seats

Date of travel: June 2018
    • Seat comfort
    • Customer service
    • Legroom
    • In-flight Entertainment
    • Value for money
Thank chillo2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 18, 2019

We ran into connection problems because of a two-hour delay in Belize City due to bad weather. This caused us to miss our connecting flight (Westjet) and when we got to Houston, we were told that someone would talk to us once we got through American Customs. This did not happen, and we scuttled between terminals trying to get some help. Wetjet told us by phone it was a United problem and the customer service desk we finally found told us that we were re-booked on a United Flight to Calgary that we almost missed because we did not have a cell phone. Then that flight was delayed because the ground crews refused to work in a thunderstorm (fair enough), and we missed our connecting flight in Calgary, but United ponied up for a hotel room and breakfast, so I have to give them some credit for that..

Date of travel: May 2019
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Check-in and boarding
Thank booboo51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 18, 2019 via mobile

Flew with connections in Dulles
Economy only half full so we could spread out
Staff was pleasant and professional

Date of travel: May 2019
Thank robp79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 18, 2019

United - Been a member forever. Service average at best. Have to buy food on flight. Best to bring your own. The in flight food is terrible. United just gets you to your destination safely. Many other airlines offer nicer employees, food, and service. Still use there "miles" but just expect average in flight service.

Date of travel: March 2019
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank mspecker2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.