We opted for the cheap seats. The day before flying, another traveller warned us our "Economy fare" did not include a carry-on luggage unless you pay an additional $30. If we opted to take it to the gate, that's another $25. The service onboard was minimal and rote. Nothing special. Enroute home via Chicago there was no signage after Customs gates, we had difficulty transferring our own luggage and finding a United Airline representative to get to another terminal. Won't fly them again.