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“NYC”
Review of United Airlines


Reviewed September 28, 2016

very friendly flight attends - and the flight was in time
so was the flight back from Newark to Hamburg - both were excellent

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, movies)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Karin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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23,715 - 23,719 of 33,851 reviews

Reviewed September 28, 2016

Normally I find UA business class seats dirty offering broken headphone connections. This 737 was equipped with new swivel style biz class seats. I have flown with Roy their purser before - always impeccably dressed, tall and professional - Roy should be promoted to service training because he anticipates his client's needs. There is a caring grace to his service understanding and expertise that needs to be both recognized and shared. First decent UA flight in a while that was actually on time.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, movies)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank canadian175
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 28, 2016

Excellent service friendly cabin Crewe who looked after all our needs flight from Charlotte to Newark excellent Newark to Glasgow left late and arrived early .

Thank holding80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 28, 2016

Worst flight ever. Sear allocations changed at last minute due to combined flight with Air Canada. So sat several rows away from my husband, who's a nervous flyer at best. They wanted $$$$ to move seats which didn't recline. The movie kept freezing & having to be rebooted, so took about 2-3 hours to watch 90 minutes film. My screen finally froze about 3 hours from Manchester so sat staring at a blank screen for rest of journey. Flight attendants didn't give a fig! Tired seats & plane.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, movies)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Mandy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 28, 2016

great flight non stop to and from Honolulu. No movies on this plane so bring your own device and load it with movies and games. They have charger spots on each seat.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, movies)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank CoconutAdventur... S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.