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“Terrible”
Review of Transavia


Reviewed 3 weeks ago via mobile

Flights were cancelled - 3 flights in total. Zero help at the airport, zero hotel offered, zero help finding somewhere to stay. New flight were from Murcia - 200€ taxi that we had to pay ourselves. Two nights in hotels which we had to pay our selves. Dutch customer service closed, call center staff were useless. Terrible experience all round

Date of travel: January 2020
Thank JoJoJoJo82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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149 - 153 of 71,589 reviews

Reviewed 3 weeks ago

No information about closed airport. At arrival al flights canceled. No one of Transavia with any information about alternatives at the airport. No information about any alternatives until day after. Had to book very expensive alternative flights ourselves to get out of Spain. Spend an additional €1200. Got €124 refunded for 2 tickets. Serious fail of Transavia and I will avoid flying with them in the future when possible.

Date of travel: January 2020
Thank rubenk870
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 3 weeks ago

On both flights to and from Marrakech, I was very pleased by the unique sense of humor of the flight attends. Loved it.

Date of travel: January 2020
Thank J3371MNwendyb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 3 weeks ago

Some types of the aircrafts have very uncomfortable seats. The cabin was very clean and the staff was excellent. Please be more strict regarding the hand-luggage policy. Some passengers carry too large "handbags" and fianly there's no space even for the jackets on the over hand luggage compartments.

Date of travel: January 2020
    • Seat comfort
    • Customer service
    • Cleanliness
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Manolis S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 3 weeks ago via mobile

I didn't have any particular problems, complaints or anything special beyond my normal expectations for a flight. The take off and landing were smooth, buying food is expensive and the food is average

Date of travel: January 2020
    • Seat comfort
    • Customer service
    • Legroom
    • In-flight Entertainment
    • Value for money
Thank OmNomNomTrainee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.