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“Very quick flight”
Review of TUI Airways (United Kingdom)


Reviewed 2 weeks ago

This ws a very quick flight, only lasting an hour and forty mins to get there. The flight was on timeboth ways. Gerona airport is very small and easy to get around. You can't really get lost. The staff were very polite and the tui rep were very helpful when we landed.

Date of travel: September 2019
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank michelle n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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242 - 246 of 16,556 reviews

Reviewed 2 weeks ago via mobile

After travelling with Thomas cook last year and having a bad experience. We decided to book with TUI again this was for the same holiday as last year.
Great service from cabin crew and check in desks plus transfer was nice and smooth. In resort we had a taxi transfer from coach to hotel.

Date of travel: September 2019
    • Seat comfort
    • Customer service
    • Legroom
    • In-flight Entertainment
    • Value for money
1  Thank clobber66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 2 weeks ago

We flew from Gatwick to Alghero, Sardinia in mid-Sptember. The flight out was on time and uneventful, other than tea and coffee being initially served with tepid water. Coming back was a different matter. We saw the plane we would be catching arriving on time but boarding was late in starting and when called stopped almost immediately for about 20 minutes. There was no explanation. When it finally restarted and all the passengers were on board there was a further delay, again no explanation offered. We were sitting close enough to hear that it to do with missing paperwork. Some time was made up on the way back.

Date of travel: September 2019
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • Value for money
    • Check-in and boarding
Thank Eddie1219
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 2 weeks ago

We were delayed for 90 minutes due to bad weather at the airport. As we were speedy boarding we queued when the time of call was due. If we had been informed of the time scale of delay we could have gone and had a much needed coffee.

Date of travel: September 2019
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • Value for money
    • Check-in and boarding
Thank alfiesimpson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 2 weeks ago

Our first flight on TUI and had the extra legroom seats at 10D and E which was problematic on the way out as people kept trying to climb over our legs even we said this was not a shortcut. We had to speak to 2 staff before they made an announcement telling other passengers not to do this. The Dreamliner was very comfortable - good seats with plenty of room, I was however surprised by the lack of choice of food - one option. On our flight back I was presented with a muffin saying there were no knives and forks! 5 mins after refusing the muffin the flight attendant reappeared with a hot meal and a knife and a fork! My wife is gluten free and she was very happy with the offerings for her meal.
The entertainment system was very limited and made BA look good!
Whilst I would fly with TUI again it would not be my first choice.

Date of travel: September 2019
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank HughMc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.