From the moment I booked to the time I landed, absolutely fabulous. British Airways had cancelled my flight from UK to Porto due to a glitch in their system where it says if you miss the onward journey for whatever reason (they said you need to be dead or dying) they cancel all your journeys without refund. I was so mad I decided never to fly with them again and looked for alternatives. TAP was more expensive but they deserved a chance and my hard earned money. As a well known travel journalist I cover my own costs and write about my travel experiences to give others an opportunity to decide for themselves.
They really get the flying experience. I checked in at the checkin counter without incident and went off to get on the flight. The boarding gate said it would be announced at 11h05 and it was exactly on time. I found the gate and was delighted beyond delighted that they checked everyone's carry on luggage. If it was over 7kg it had to be unpacked and if it was too big it had to be checked in. WELL DONE!!! I am so tired of passengers making those of us who obey the rules, uncomfortable by having huge luggage.
They were pleasant but firm about it. The plane was designed for short haul flights and no reclining. Well done again. The snack provided was ample for the two hour journey and served with a smile and my coffee was delicious. Funny how small things can make your journey so pleasant.
I will book with TAP again wherever I have the choice.