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“go domestic, not international”
Review of Southwest Airlines


Reviewed 4 weeks ago

we are fans of southwest airlines because they have many flights from st.louis. But their reputation as an economy has long sense disappeared and their insistence to not assign seating has become more and more irritating. But we decided to fly them to Turks and Caicos, on their business upgrade, not the regular status, thinking that they have upgraded service and amenities for the extra cost. Wrong. Same old lineup to get on the plane, except we were in the "A" line and we got 2 drink tickets, that's right, 2 each, for the privilege of paying extra. We did get to pick from the gourmet basket of wrapped crackers, but that's it, and we couldn't use our comp tickets because the flight attendant said it was too rough to serve. The return flight was more of the same, so the moral of this adventure is to fly domestic only and don't make the mistake that we did. One redeemomg factor is that we didn' t try yo fly to Hawaii. What a nightmare that would have been.

Date of travel: October 2019
    • Seat comfort
    • Customer service
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    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank dedboltdad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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348 - 352 of 42,578 reviews

Reviewed 4 weeks ago

Have never had a bad experience aboard SW. Friendly professional staff, clean plane, clean restrooms, decent snack. For the first time we treated ourselves to the pre-boarding fee and got A boarding passes and that was nice. Smooth, uneventful flights both ways.

Date of travel: January 2020
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Thank anner0ck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Due to a coffee incident, our 5-person group arrived at the plane a little late, but still in time. Fortunately, we booked together and fortunately, Southwest found the right offer for one person to deplane so we could return together. 2 of our 5 were kids. I got stuck in a row between to big folk, but at least I was on the flight. Service was great, and we arrived early.

Date of travel: January 2020
    • Seat comfort
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    • Check-in and boarding
Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Easy check in, good flight service, and arrival on time. Travelled with children, so got to board early and got a good seat. Arrival on time. Good value.

Date of travel: January 2020
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 weeks ago

They got me there and back alive. 5 hour average flight with minimal snacks. Not a fan of the everyone checking in online exactly 24 hours ahead of time to get a decent boarding order position. The head stewardess was hilarious on the trip back, did a better job of getting people interested enough to listen to the safety brief than most.

Date of travel: January 2020
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank D5118RKkeithc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.