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“Relaxing, pleasant trip”
Review of Southwest Airlines


Reviewed December 14, 2017

Southwest is always my first choice. The fares are usually lower than competitors, taking into account that 2 bags fly free and others charge. The crew is friendly and helpful, whether in the air or on the ground. I've never had a lost or delayed bag. They do their best to be on time, but, in my experience, if there is a delay or cancellation, they are very efficient at finding alternatives.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, movies)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Circe829
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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12,976 - 12,980 of 29,870 reviews

Reviewed December 14, 2017

Southwest has its act together, by and large. It's budget, so you get what you pay for in terms of legroom, seat comfort, entertainment. But you always get a snack and drink. And the employees are always cheerful, sometimes silly, but know what they're doing and can be authoritative when necessary.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, movies)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Milpitas_traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 14, 2017

Bagage is getting to be a huge issue. SWA allows any size bag on flights which causes huge delays in boarding and de planing. The carry on bags are getting so big that most woman are not able to lift then over their heads to put into overhead compartments, so they stand in the aisles until another person helps them causing everyone else to wait. My wife and I have been flying SWA for many years now and I think it's time to look into other alternatives. This baggage issue is totally ridiculous.

Thank Bob t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 13, 2017

We always travel by Southwest, they have the best fares and first 2 bags free! That saves us at least $50 - $100 per flight. Always a nice crew and hassle free experience.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, movies)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Rick V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 13, 2017

Another great flight with Southwest. I always fly Southwest and am never disappointed. No additional charges for bags. Great service by everyone.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Rallydogs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.