As a small business owner, my corporate travel budget is not something that "Someone Else Pays".. I understand that it's not always what you make but what you keep that matters. Having the ability to travel on short notice and adjust my schedule due to weather or clients who change schedules makes me look like a hero in my business. With Southwest Airlines, I don't ever need to pay EXTRA to make changes..... The website lets me do most of what I need, but the STAFF is always there to help. The crew on the flights are always friendly and helpful too...... My Favorite Airline for sure.