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“"Southwest Shines"”
Review of Southwest Airlines


Reviewed September 24, 2017 via mobile

Our flight from LAX to BWI was easy. We took an evening flight. The crew kept us informed of a little turbulence and proceeded to climb and get us into smooth air. We got out of the gate about 30 minutes behind because of a few passengers coming from connecting flights, however, our Captain made it up in air time and we landed approx. 15 minutes early. Thanks again for a great flight!

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, movies)
    • Value for money
Thank scoop35311
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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11,836 - 11,840 of 26,345 reviews

Reviewed September 24, 2017

They have a direct flight back to my hometown, so they (SW) have an advantage there for my business.

Me and my 8yr old son flew around 2 hrs. direct flight. Flight was on time, seats were much better than the old AirTran seats, and legroom was sufficient ( but I am only 5'9 ).

All staff was great, our flight attendant both ways very nice and accommodating.

Will fly them again for sure !

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Ryan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 24, 2017 via mobile

Our flight from BWI to LAX was smooth sailing. Our crew was attentive and always there to help. Our Captain kept us informed and made sure that we were on time to get to our vacation.
My only concern is that Southwest allows way too many oversized baggages to be stored in the overheads. Some passengers have two or three bags as carry ons.
Love the ability to pick our own seats.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, movies)
    • Value for money
Thank scoop35311
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 24, 2017 via mobile

Although not the fault of Southwest airlines due to rain coming down when we arrived at Tampa Airport yesterday we waited just over an hour at baggage claim to get our luggage. Fortunately we were not in a hurry to get anywhere. So glad we travelled a day early for our cruise.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, movies)
    • Value for money
Thank Geneva R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 24, 2017

have never had an issue flying SW. Always get early bird check in so as to not have to be at computer 24 hrs prior to flight. Normally gets you into boarding group A or B. No assigned seating but can normally sit together. have flown other airlines, but always like SW

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, movies)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Dawn P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.