Jeff and I travelled from Sydney to Georgia with Qatar. For reasons too complex to cover here, we had wheelchair assist throughout, and the service was excellent. On the flight itself, I had to request that Jeff be moved into business class for medical reasons. The crew on the plane were exceptional in their handling of the situation.
As a result of this incident, Jeff and I decided to upgrade our return flight and contacted Qatar direct to arrange this. We were horrified with the experience we then had. Firstly, it transpires that business class tickets are divided into several price levels, with only a very few being available at the lowest level. Surely a business class seat is a business class seat. So, the agent quoted us a price for our upgrade. Only one seat left at the lowest price available against Jeff's ticket, the next seat being $600 more! We decided to go ahead and said to the agent to proceed. So, instead of sorting Jeff's cheaper seat out first, he sorted mine out. By the time we went back to book Jeff's upgrade, the lowest price had been taken and now his upgrade was going to cost $600 more than originally quoted. Did the agent do mine first on purpose? We will never know. Was the cheaper seat really not available?
We will never know. We of course complained bitterly at the time, but the agent stated that he could do nothing. Well, horrors, by the time that the agent actually got to book Jeff's upgrade it had gone up yet again by another $150! We cannot help but think that this is all a sort of scam on the part of the airline to get more money out of you. Firstly that there are different price levels for the seats, secondly that the agent did not proceed with the lowest price booking first, and thirdly unless you make a decision, book and pay for the quoted seat within about 2 minutes, the price goes up, and up, and up. So beware!