We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Poor service when on standby”
Review of LOT Polish Airlines


Reviewed May 22, 2018

Flight overbooked,which happens,but the service rebooking my flight was just terrible.
There were several options available,but person handling the matter seemed not to be qualified for the task at hand. At the end we finally arrived to Stockholm via Copenhagen approx 6 hrs later,compared to the original flight.

Date of travel: May 2018
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank 7493Steve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a reviewReviews (5,076)
Traveler rating
Traveler type
Time of year
Language
  • More languages

1,608 - 1,612 of 5,076 reviews

Reviewed May 22, 2018

Flight was good and fast, very nice staff, they served free chocolate, bonbons, water and coffee. Very good staff!!

Date of travel: May 2018
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank zeljkok69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 22, 2018

Flight was good, calm, professional staff.
No food on the plane, but they did serve free chocolate bars, Haribo style bonbons, water and free coffee.

No complains!

Date of travel: May 2018
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank zeljkok69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 22, 2018

Flight on time. 11 hours I spent watching films. Two tasty and hearty meals during fligt helps to forget about long trip. Good and helpful crew.

Date of travel: May 2018
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank pawe_p264
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 22, 2018

This flight is serviced by Embraer 170, which is small but very fast and comfortable plane. The staff is polite and helpful. They could only improve their booking system,
that is a bit prehistoric.

Date of travel: May 2018
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • Value for money
    • Check-in and boarding
2  Thank Marek U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.