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“go by feet!”
Review of Lion Air


Reviewed October 23, 2017

if you like to get the real thrill by not knowing your flight is already confirmed or not and you want to write a bunch of mails that were not proceeded / make uncountable telephone calls with people that have absoloutely no plan of nothing.....that `s your airline!

    • Customer service (e.g. attitude, care, helpfulness)
Thank mdekeyzer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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261 - 265 of 1,578 reviews

Reviewed October 21, 2017

Supposed to be a short flight, which transformed into my worst airline experience !

01st October 2017, we were supposed to fly at 18:05.
The flight was never announced for boarding.
We learned around midnight that finally the flight was cancelled because Yogyakarta airport got closed at 23:00.
No indication whatsoever during the 6 hours wait. No staff, no one to explain where is the aircraft and why there were a delay.

Some flight supposed to depart at 14:35 never departed, with no information.

We finally requested to get back our luggages and booked last minute another flight on another company for early morning (via smartphone).

People who booked this Lion Air flight via the Lionair website did receive a compensation after 2hours queuing at airport, however we booked via travel agency website.
We requested the travel agency for refund.
The travel agency indicated us that the airlines said the flight hasn't be cancelled...
Basically lying to our travel agent to avoid refund !
This is a scandal !

    • Customer service (e.g. attitude, care, helpfulness)
    • Value for money
1  Thank 136antoineb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 19, 2017 via mobile

The plane took off bang on time and landed on time. The planes are small and they have a old fleet. Meals on board were average.
They don't offer much as we don't pay more... As simple as that.
The air hostesses were helpful, well dressed and served with a smile

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, movies)
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Thank Tushar P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 19, 2017

Already flew several times with lion air.... nothing has been satisfactory yet. we are more often able to schedule a delayed .... long, sometimes when the landing plane like slammed.
Mid-October 2017, we flew from Batam to Kuala Namu Medan, from Medan going to Penang Malaysia until boarding schedule no calling ... we are looking for officers ... there is no one we can ask. one more hour we were looking for ... finally the officers came up with various 'unreasonable' reasons and they still do not know what time we will fly. Lion ... please fix the communication between the crew and give us the information of the delay.

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    • Cleanliness
    • Food and Beverage
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    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Dewi S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
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Reviewed October 14, 2017 via mobile

thanks a lot lion airlines from lion air group. i went to yogyakarta from bandung at 9 oktober 2017 with about 16.30 oclock but delayed because the weather so the boarding is about 19.00. how poor is me :). but exactly i enjoy the flight. is about 1 half hour to yogyakarta with 30 minutes flight around on top yogyakarta city before landing. it cause the crowded traffic and goverment military training as the pilot said. thanks lion. :)

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, movies)
    • Value for money
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.