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“Delay over delay...lost baggages and unfriendly”
Review of KLM Royal Dutch Airlines


Reviewed December 17, 2017 via mobile

So we flew from ZRH via Amsterdam to JRO and back. First delay of 30min ZRH, then 1h50min to JRO, in the plane the staff was rude and unfriendly, further they lost our baggage, which forced us to book another night in an hotel and postpone our ascent to Kilimanjaro Mt. ...on the way back 1h delay to AMS and to ZRH 30min again delay. If you add it up, 4h of delay in total... Avoid KLM if you can...

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, movies)
    • Value for money
Thank Elyar S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,821 - 3,825 of 21,139 reviews

Reviewed December 17, 2017

There is another level of seats that is neither economy or business class and I would recommend this as a fantastic option. It provides extra leg room and some added bonus features. There are a limited number of seats in this particular section which limits the number of folks moving about. Definitely worth the extra dollars for a overseas flight.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, movies)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank Retiredhappytravelor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 17, 2017

I departed on a day of major disruption caused by snow... took a while to get checked in, but from there nothing but praise. Smooth flight (although delayed because of the storm), superb service. All good!

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, movies)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank ChrBrd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 17, 2017

I am using KLM as much as possible on long haul. Was going back in July from Vancouver when I got the day before travel an email that the flight has been cancelled. The agent at the call centre sorted me a flight for the next day very quickly. As the cancellation was owned to a technical issue, compensation was due. I fly quite often and with other airlines it is always a fight to get it. Usually I have to use airhelp to get the money, even in case of Swiss Air they had to go to court. Not with KLM. The online claim form is easy to find and very straightforward. The next day came an apology email for the delay and the recognition of the claim. About 5 weeks later I had the money. Top service!

1  Thank OBvZ-L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 17, 2017

My economy comfort seat in 4A had generous legroom and was very comfortable. KLM seats have actual cushions and are not the torturous slim line seats you see across Europe. Moreover, the flight attendants are consistently friendly and the flights depart and arrive on time. We also received a cheese sandwich which was nice. KLM provides a consistently good and reliable service.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, movies)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank MGL324
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.