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“MUCH IMPROVED AIRLINE”
Review of Kenya Airways


Reviewed September 18, 2017 via mobile

I had two options to choose between Kenya Airways and Rwandair. I decided to give another and probably the last try to KQ. Fortunately, I noted slightly improvement on punctuality, on board meal/entertainment. However they are selling duty free products at the sky rocketing price compared to Airport Duty Free shops ( ref. Big 5 Shop at OR Tambo Intl Airport).
**KQ New CEO should change this "Pride of Africa" airline.

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Thank kapangala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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497 - 501 of 1,449 reviews

Reviewed September 16, 2017

This was a short (1hr 20 min) flight. I was hoping the see the Mount Kilimanjaro but it was cloudy all the way. The plan was clean and well maintained. The service was good and the food was also good.
The flight was also very good

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Thank tiklam2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 14, 2017

I have recently travelled up from JNB to JRO having had a 9hr lay over in Nairobi.

The first flight out was half full and I got to sleep across 3 seats which was a bonus however the only issue with the flight was, as I was near the back of the plane was that I didn't get a choice of meal and ended up with beef not my first choice, so a little disappointing.

Generally the flight was good with no real issues and I would recommend using them internally.

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    • Customer service (e.g. attitude, care, helpfulness)
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    • In-flight entertainment (WiFi, TV, movies)
    • Value for money
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Thank Bernadette M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 13, 2017

Good service. On time and convenient schedule. Good service on ground at the airports as well. Baggage handling too was efficient.
Food in flight was good quality, tasty and veg non-veg option.
Seats are comfortable.
Overall a pleasant experience.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, movies)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank Shashank D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 11, 2017 via mobile

Great Embraer airplane and amazing flight attendants: very friendly and helpful.
The plane was a bit late but it might have been because of the weather.
Price was fair and we had a safe flight!

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, movies)
    • Value for money
Thank Beatriz O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.