We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Surprisingly Great.”
Review of Japan Airlines (JAL)


Reviewed 4 weeks ago

We travelled to Tokyo (ex Sydney) return and the experience was superb. Crew were attentative. Food not bad. Seats were more roomy than others. Overall a great experience. On the return trip I logged on 24 hours before departure and was able to secure the exit row.

Date of travel: June 2018
1  Thank 5260kevinH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a ReviewReviews (7,599)
Traveler rating
Traveler type
Time of year
Language
  • More languages

50 - 54 of 7,599 reviews

Reviewed 4 weeks ago

I was dreading the long transpacific flight but the experience was better than many shorter domestic flights in the US! Spacious, comfortable, good food/amenities and great service. From boarding to deplaning, it was a positive experience. I might have wished for a better entertainment/movie selection, but that's about the only criticism I can come up with.

Date of travel: May 2019
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
2  Thank vega_in_lyra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 20, 2019 via mobile

Check in:
only 24hrs in advance compared to CX 48hrs, can be better.

Business Class lounges:
Taipei / Nariata/ Honolulu
~ not much food variety, but you sure will get the beef curry with rice in every JAL business lounge.

On the carbin:
Seating
~ typical business class seating, acceptable

food
~ only provide western or Japanese
lack of quantity, you have to pick it once you on board. otherwise, the popular dish will gone, and you need to get what is left.

~ taste is good. well, compared to China airlines, and Asiana airlines. Similar to Korean Airline, and Cathay Pacific airlines.

Overall, I think JAL is good. But still has lots of room for improvement.

Date of travel: May 2019
    • Seat comfort
    • Customer service
    • Legroom
    • In-flight Entertainment
    • Value for money
Thank 886zoes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 19, 2019

I recommend it!!!
Excellent food! Excellent drinks! Excellent attention! Excellent comfort! Everything Excellent!!!

Date of travel: April 2019
1  Thank Graciela F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 19, 2019 via mobile

The flight was really good!
Service is great and the flight is very clean.
Economy class is better than most other I have travelled.
Entertainment could be better.
Overall great experience.

Date of travel: May 2019
1  Thank Frankie9684
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.