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“Impeccable Service”
Review of Japan Airlines (JAL)


Reviewed October 28, 2016 via mobile

It was our first trip travelling in Japan Airlines Business class and the experience was extremely good.

It started from the Sakura lounge, the food was good and we love the curry rice and cold green tea.

The aircraft during that time was still the old 767(JAL has since September 2016 changed to Dreamliner 787-900), was was fitted with their new business class sky suite seats. The seat was comfortable and fully flat.

Even though JAL didn't give any pouch, but their have distributed very comfortable pyjama, and toiletries like eye and facial masks!

The all new meal menu and alcohol selections were excellent.

And, I would like to specially mentioned that even though it was a 7-hour journal, the air stewardess didn't stop patrolling around and attended to any request from the customers.

It was indeed a very pleasant flight.

Date of travel: June 2016
    • Seat comfort
    • Customer service
    • Legroom
    • In-flight Entertainment
    • Value for money
1  Thank chunchongbeh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,445 - 2,449 of 9,081 reviews

Reviewed October 26, 2016 via mobile

I've flown many of the airlines in the world including most Middle-Eastern airlines and JAL is the best.
JAL is the one airline I feel cares about its passengers.
The service is outstanding, the food is actually delicious and the seats are comfortable with tons of space. In fact on the 787 they removed a seat so it's a 2-4-2 configuration instead of 3-3-3 on all other airlines, so there is much more space all around.
Can't wait to fly with them again!

Date of travel: October 2016
    • Seat comfort
    • Customer service
    • Legroom
    • In-flight Entertainment
    • Value for money
1  Thank Global_Traveller11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 26, 2016

Not only is this the only airline flying direct from BOS to NRT, it has the best service and equipment of the reasonable possibilities for this route. The service and food is impeccable.

Date of travel: February 2016
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank CaptPete43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 25, 2016

What a fantastic experience. Comfort level was exemplary with lie-flat beds and superb privacy. Access to the aisle is easy from any seat unlike BA. The food, service and in-flight entertainment were superb with good levels of choice and quality. The dine-any-time option was a touch of class and every member of staff were friendly, courteous and efficient. JAL J-class rocks. Also the Sakura lounge in Tokyo was superb with amazing shower and relaxation facilities.

Date of travel: October 2016
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank John67-7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 23, 2016

Premium economy seat is roughly equivalent to first class seat on 737 or MD80. The seat does not lie flat, a recline that is close to 45 degrees. Leg room is very good. I ordered a kosher meal for both flights and I must say the meal was very good - BBQ chicken and rice for dinner, and omelette for lunch/breakfast. Salmon on the way back was very good. Noise cancelling headphones were a nice touch, the movie inventory wasn't very good and not everything is in English, probably my biggest complaint. Dimming windows worked well. Generally the service was very good, probably not far off of Singapore Air or Swiss, two of my favorites. The better air quality on the 787 was much more comfortable than other planes. I highly recommend the 787 for long haul for this reason alone. On departure, I got a comp invite to airline lounge which was a nice touch.

Date of travel: October 2016
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
2  Thank lmb32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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