This company is an absolute joke! I cannot stress enough how much trouble/time/money you will save yourselves by avoiding Interjet. I don’t know if it is an astounding level of incompetence on their employees behalf or if they are just genuinely out to rip people off!!
Myself, my girlfriend, her dad and another friend were due to fly back from Merida to Mexico City last November. On arriving at the airport, we were told that our scheduled flight had been cancelled more than a week before (they had more than enough time to inform us). There was absolutely zero information relayed from Interjet to the travel agent and we had to fork out over 200€ EACH (the 4 of us) for new flights with Aeromexico. Interjet (being 100% responsible for this error) only agreed to paying back half of this amount (100€ each). The most recent twist in the tale has been that they didn’t realise it was an international transfer (we live in Madrid) and no apology or reason was given for the lack of transfer. After more than 2 months, we are still waiting for this reimbursement.
Their ineptitude, lack of professionalism and sheer cheek are an absolute stain on the tourism industry. Interjet are an embarrassment!!!!