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“Midget class”
Review of Iberia


Reviewed December 11, 2017 via mobile

On time, which is something on a snowy day like this. Staff is friendly, but the biggest bummer is by far the room, the space. My knees are completely cramped between my chair and the ones in front of me, and I am no giant (1.82). Is just not fun flying like this, sorry. All the timeliness in the world won't change that....

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, movies)
    • Value for money
1  Thank SwizerlandRoisindubh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,316 - 1,320 of 13,166 reviews

Reviewed December 11, 2017

The majority of cabin attendants try to avoid speaking in english by doing it as fast as possible. And basically impossible to understand.
Why do they not have an english teacher available to help them overcome what seems to be a psycological problem more than anything.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, movies)
    • Value for money
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Thank skypeter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 9, 2017

I am glad to say that the experience in Iberia was a pleasant one. The flight left a bit late however the pilots made that up in the air and arrived in Madrid 20 minutes ahead of schedule. I was traveling with our 2 yr old daughter and the crew was very receptive and cordial with us. The in flight entertainment was very good and a decent amount of choices for the little ones to keep her entertained. Food was decent for airplane food and service very efficient. Seat comfort could be improved but almost any airline now a days don't have many cushy seats in economy.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, movies)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Pablo I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 8, 2017

I fly quite often within Europe and get into KLM, Easyjet, Ryanair, Air France and Iberia airplanes once or twice a month.
I can say fully convinced that nowadays low-cost airlines offer the exact same service than the classic big airlines. I would only make an exception with KLM as they still offer a great service, offer drinks and snacks and always employ very professional crew members.
Iberia, sadly, is trying to lower their costs but they are not doing it on the right way in my opinion. The extra money, that can be some times double the price of a low-cost airline, can't be felt in the service quality. Easyjet aircraft cabins have been refurbished and are the same level today. The crews are usually rude and feel "superior" to their low-cost colleagues.
Also low-cost have very fast turnaround times and that makes them push a lot to be on time, while Iberia or Air France have usually longer turnaround times and tend to leave late.
I'd also like to point out that customers of classic airlines are usually either snobby or uneducated people. I believe these people thinks that a low-cost airplane is not maintained or not taken care of, and might fall from the sky during flight. You can feel straight away that low-cost companies are attracting more open minded people and young people that make the boarding and un-boarding process a lot smoother, the flight quieter and more pleasant and don't complain so much as they know that they're paying for a low cost service. In classic airlines customers are arrogant, not used to fly and complain for everything, as they might be expecting a premium service that it's not longer offered by these companies.
Summarizing, you are paying more, but getting the same service, only most of the times with late arrivals.

    • Cleanliness
    • Food and Beverage
    • Legroom
    • Value for money
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1  Thank Manu C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 8, 2017

Many years ago I had a bad experience flying Iberia. This time - it was perfect. They departed on time and landed ahead of schedule. The entertainment system was wonderful, service was good. Very good experience.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, movies)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank Neta_Avivi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.