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“Not likely to upgrade for this flight again. ”
Review of Etihad Airways


Reviewed 3 weeks ago via mobile

We upgraded our flights to business class for this leg of a longer journey and probably would not really bother to do that again. At only 5 hours I feel the additional cost of the business class seats is not warranted.

The seats, although spacious did not recline all that much, so getting a decent nap wasn’t possible.

All other aspects of the service and fight were as you’d expect in business class.

Date of travel: May 2019
    • Seat comfort
    • Customer service
    • Legroom
    • In-flight Entertainment
    • Value for money
Thank mariamG2726EK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Etihadairways, Manager at Etihad Airways, responded to this reviewResponded 3 weeks ago

Hi Maria M,

Sorry to hear that this leg of the flight was not like the previous one, and thank you for letting us know. We'll pass on your feedback for future improvement. *Sky

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173 - 177 of 13,735 reviews

Reviewed 3 weeks ago via mobile

We upgraded our flights to Business Class for this 14 hour overnight flight and could not have been happier! Being able to get 6-7 hours of decent sleep on that length of flight made the experience of our destination so much more enjoyable.

Aside from the seats/beds everything else about the service on this flight was outstanding too. Would definitely pay the extra next time for such a flight.

Date of travel: May 2019
    • Seat comfort
    • Customer service
    • Legroom
    • In-flight Entertainment
    • Value for money
Thank mariamG2726EK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Etihadairways, Manager at Etihad Airways, responded to this reviewResponded 3 weeks ago

Hi Maria M,

We are so glad to hear you had a nice experience while traveling with us. We do hope to see you again in the near future, as it is a great pleasure to take you with us around the world. :) *Sky

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Reviewed 3 weeks ago

It has been 2 weeks since I arrived and reported the delay of my baggage to Etihad delayed baggage counter and still have not gotten any significant progress report. I call their hotline everyday since the incident happened and for this week, they hardly answer my call! They have been telling the same thing to me that MY BAG ISN’T LOCATED YET. I’ve been hearing the same thing for 2 weeks!!! Who would not be disgusted by listening to the same thing every time you speak to them. I feel like they are not really doing their job to search for my baggage as I think they will just resort to compensating me for the lost items which I don't want it to end up that way coz I'm sure that I wont be compensated with the exact or at least close to the real value of my baggage.

Date of travel: May 2019
Thank Ilivetowander
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Etihadairways, Manager at Etihad Airways, responded to this reviewResponded 3 weeks ago

Hi Ilivetowander,

Please contact us on one of our social media channels for further help with your delayed baggage. Send us your Property Irregularity Report number (PIR), so we can have a look into it. *Sky

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Reviewed 3 weeks ago via mobile

Very poor. Was so thirsty during flight. Very little refreshments including water. Meals were predominately the same. Very heavy meals. Seats were smaller than other international flights i have been on
other. Felt jammed in like a sardine. Staff were not friendly except at the end when they stood at door to say goodbye.

Date of travel: May 2019
    • Seat comfort
    • Customer service
    • Legroom
    • In-flight Entertainment
    • Value for money
Thank W2257USlisaj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Etihadairways, Manager at Etihad Airways, responded to this reviewResponded 3 weeks ago

Hi W2257USlisaj,

Even if our crew does the regular water rounds, if you are thirsty, you can always approach them for some extra water. They will be happy to help. Thank you for also sharing your feedback on the cabin and service. We will pass it on to our team as we always look at ways of improving our services. *Sky

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Reviewed 3 weeks ago

Well looked after throughout flight. Good selection films on board. And was plenty of room and was able to get decent sleep.

Date of travel: August 2018
Thank lynndi56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Etihadairways, Manager at Etihad Airways, responded to this reviewResponded 3 weeks ago

Hi lynndi56,

Thank you so much for your review :) We are happy you had an enjoyable flight. When will we see you again? *Sky

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.