Etihad is getting a lot of negative reviews at the moment, however, I could not fault my flight from Abu Dhabi to Bangkok yesterday.
Check-in was super quick. The airport was very, very quiet with only one Business Class and one First Class counter open. Bag drop to boarding pass: 5 minutes.
Despite the airport operating only ONE security check station at the time, the process was quick. - Even with Economy Class passengers also using the same line.
Boarding was delayed and the usual mess in AUH airport, with "premium cabin" passengers having to fight their way to the front to a poorly sign-posted "Priority Lane". It took an unnecessarily long time because gate staff checked and double checked many passenger's documents. No attempt was made to prioritise FC/JC passengers.
This was the only negative point for the night.
Onboard, the cabin crew was attentive, polite and friendly.
Headses, amenity kits, duvets and menus were set at every seat.
Welcome beverages were offered and served quickly. The crew had time to take further drinks and dinner orders on the ground and "warned" passengers about a delay in service due to expected bad weather over Oman, shortly after take-off.
They took the initiative to distribute water bottles before departure, in case they had to delay the service and passengers would get thirsty.
When dinner started, it was served quickly and professionally.
Very good Arabic Mezze (the tabouleh could have used some more dressing) and decent steak with a lovely sauce. The orange pudding for dessert was delicious and not too sweet.
After dinner service was fine, with a crew member monitoring the cabin very frequently. Most guests were asleep, but thise who were awake were well looked after.
The crew let the passengers sleep until the last possible moment. None of this nonsense of waking the entire cabin, because one guest wants something to eat before landing.
Good, clear and minimal announcements from the pilots. This is appreciated on a night flight.
Overall, a pleasant flight with nothing to complain about in-flight service wise.