I haven’t flown Etihad in a while. I was pleasantly surprised with new enhancement in the business class seats. Very calm and luxurious design with very easy to use control button on A380. Food was good and served at your request with lots of flexibility on when and what to eat.
When I pressed the call button, they came to respond to my request and all good.
Here is the down side: very mechanical staff with cold as ice attitude.
They serve meals without any smile nor emotions, almost robotic. Once served, they do not asked proactively if I want a refill for coffee and wine etc. I constantly had to ask for it. Other airline crew would alway ask. They all seemed tired and did not want to be on the flight. Almost looked miserable.
I will give it a high rating since plane and food was good, but crew was absolute a miss on customer service.
I am not sure if I would recommend this airline since so many other choices with great business class design and food.