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“more bad service from Eastern airways”
Review of Eastern Airways


Reviewed October 12, 2017

i must agree with Paul.M. have now flown with Eastern 4 times recently first time 1 hour delay on the return 4 hour delay still awaitng compensation from last june. the third time almost on time only 45 mins late.on the return back 2 hour delay.with no explantion at all from the staff. if there was another way we would most certainly take it.we noted that they won a award in 2014 and 2015. things have certainlly gone downhill since then. this review covers 2 trips one in June and one in October 2017

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    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank philip m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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25 - 29 of 141 reviews

Reviewed October 4, 2017

Flight down to Norwich - delayed twice for 'operational' reason then mystery 'technical' issue. Return leg up - delayed and diverted via Humberside for 'operational' issue. Indeed last 5 flights to Norwich over last few weeks delayed or cancelled because of unknown 'technical' and 'operational' reasons. Coincidence, not when the plane is full though. If technical issues are to be believed it would be the most unreliable airline in UK. Air crew even said they were embarrassed when making announcements. Careful Ryan air you have some competition in bad customer service. Old, plain white plane with no markings or livery - where did they get that from? All this is yours for £490!

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • In-flight entertainment (WiFi, TV, movies)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Paul M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 4, 2017

Excellent treatment from the word go! Wheelchair assistance without complaint very obliging and good all round

Thank BRI045
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 3, 2017 via mobile

Nice flight with excellent service. The touches of fast track security and lounge access are great.

All staff provided great service on both flights and I highly prise them.

Happy to recommend


    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, movies)
    • Value for money
Thank David K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 8, 2017 via mobile

We flew from Anglesey on the early morning flight. Easy parking, just outside the terminal £5 per day. Check in was one desk , a handwritten ticket, a complimentary coffee. All great. You go through proper security then walk onto the plane. We put our big hand luggage on a trolley next to the plane and got on. Great welcome. The flight attendant, Leona on the way back was exceptional at looking after people. Safety talks like any other plane then propellers started and into the sky. The seats are good, the legroom immense. Great views if it is a clear day, mountains, beaches, coastline. 30 minutes later, one coffee, 2 sweets and a face cloth later we were in Cardiff. Collect the bag off the trolley and walk out of airport. It was like a scenic plane journey. Excellent.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, movies)
    • Value for money
Thank jillianwright1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.