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“Fantastic experience”
Review of Eastern Airways


Reviewed September 8, 2017 via mobile

We flew from Anglesey on the early morning flight. Easy parking, just outside the terminal £5 per day. Check in was one desk , a handwritten ticket, a complimentary coffee. All great. You go through proper security then walk onto the plane. We put our big hand luggage on a trolley next to the plane and got on. Great welcome. The flight attendant, Leona on the way back was exceptional at looking after people. Safety talks like any other plane then propellers started and into the sky. The seats are good, the legroom immense. Great views if it is a clear day, mountains, beaches, coastline. 30 minutes later, one coffee, 2 sweets and a face cloth later we were in Cardiff. Collect the bag off the trolley and walk out of airport. It was like a scenic plane journey. Excellent.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, movies)
    • Value for money
Thank jillianwright1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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29 - 33 of 141 reviews

Reviewed September 7, 2017

Found our 10.30AM flight was cancelled on arrival at airport, had to return with 19 mth old for 5PM flight. Apparently there was only 5 of us on it, and the previous nights flight was cancelled, so 'logistical issues'. Those in the know had arrived at 8.15 & were shipped up to Newcastle to catch the 11am flight; would have it been too much of an ask to have informed us? As a result, couldn't get train at Aberdeen as planned & Husband had to do 150 mile round trip to pick us up. Not a great start to a holiday.

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    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank barbaraCStockton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 1, 2017

The outward flight was possibly one of the best experienced throughout Europe over many years. Craig (Senior Steward I think) was brilliant throughout - friendly, courteous and an absolute credit to the airline. Sweets before take off and prior to landing were offered, as were snacks on 2 occasions during the flight. A really excellent touch was the hot towels offered before landing to wipe hands - this was a brilliant addition to the service. However the return flight (9244) was not so enjoyable. We were informed there would be no hot drinks as 'water container had not arrived in time prior to take off'. These things happen but the flight was delayed by 30 minutes so perhaps more effort could have been made to acquire the water. The Senior Steward (Kim) hardly ever interacted with passengers and the only time she seemed to smile was when she had finished talking to the Captain and his crew (this was noticed by other passengers). In fact the large number of times she stood with the cockpit door wide open talking to the crew was VERY noticeable and a little off-putting. (Good job there was no-one with bad intentions on board!) The snacks were offered but no hot towels - lack of water perhaps? Outward - excellent! Inward - must try harder! N.B. All ratings only relevant to outward flight - inward would have been nearer a 2.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, movies)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank David_Dorothy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 1, 2017

Everything about this flight was excellent. Free prosecco, wine, soft drinks, and snacks. All staff were friendly, courteous and attentive. They could not do enough for us. Flight was event free and on time both departure and arrival.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, movies)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank JWBlack23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 31, 2017

Great little airline.On both journeys we arrived early.
Complementary drinks and snacks on flight.
Planes we travelled on were a little old but loads of leg room and comfortable seats.
Will definitely use again.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank EmmaJo969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.