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“Good experience overall”
Review of China Southern Airlines


Reviewed 3 weeks ago

Takeoff was on time and punctual. The plane was comfortable and the toilet area was surprisingly cleaner than I expected from a long haul journey of 9 hours. I found the staff attentive and polite.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, movies)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank tammywu737
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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64 - 68 of 3,416 reviews

Reviewed 3 weeks ago

I have flown with China Southern Airlines many times. The thing that I admire the most has to be its consistency in the service provided. The food is never bad, and the flight attendants are very helpful.
The only issue I have is, when flying domestic in china, the food choices are prioritized for the locals. although, this those make sense, as most passengers are citizens of the country but, it would be great if they added more food choices.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, movies)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Alexalex32145
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 3 weeks ago

For a low cost airline it is good. Just as long as you are prepared for that it should be fine. Just do not expect high service, a lot of drinks availability, high quality or functioning tech.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, movies)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank valab2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 3 weeks ago

Basic service from the airline that provided the cheapest flights. The staff were a little 'wooden' and not too welcoming. The drinks were limited, alcohol was either beer ,red or white wine. Food was acceptable.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, movies)
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank anthony b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 3 weeks ago

Flew Sydney to London Heathrow and return in August and September 2018. Happy with choice of China Southern and fare was value for money.
Check in easy. Service on flights was excellent. Staff could not have tried any harder. Toilets keep spotlessly clean by crew. Food was good and plentiful. Wine list a little limited but we were not seeking a wine experience. Lay flat bed on all legs. Crew handled lighting levels in cabin well. Only one minor comment - on last leg into Sydney the toilets were unexpectedly closed one hour before landing. This caught people unawares.
China Southern website clunky but app user friendly.
No hesitation recommending China Southern business class.

2  Thank Burnsy333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.