Travelled back from Amsterdam on Monday afternoon and would like to thank BA for their TOTAL LACK OF CUSTOMER CARE given to passengers on the flight, delayed by a technical fault , and made to get our bags and go out of the airport and come straight back in to start the check in process again.
Yes it was nice for us who had paid the extra to travel business class and had a comfortable lounge during the delay but what about the rest of the passengers, left to sort themselves out around a large airport at their own expense. None of us were given any information. Told to go to bag claim 2 and wait half an hour, sorry we meant an hour and half but we at BA also don't bother to tell you this because we don't care, we've had your money. Then BA tell you to go back to the check in ,but wait the check in tell to go and get a new ticket from reservations, but wait, reservations then tell you didn't need to do this as the check in could have done it, but never mind it did pass away an hour for you while BA staff just seemed to laugh at your antics. Absolute disgrace that the so called 'flagship' airline of this country treats their customers with such contempt, and the amount of 'lies, fibs or clearly the staff just didn't know was disgusting.
Business class it felt more like cattle class. Suggest you fly with another airline.