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“Don't know why they are boutique”
Review of Bangkok Airways


Reviewed December 17, 2017

Get a coin ready to flip to see if they are on time or not. Waited 5 hours once. Keep your boarding pass handy, they ask for it when you come down the stairs, when leaving for the plane and upon boarding. Wish all captains would contain their remarks to arrival time and weather at destination. I doubt if 2 people on the plane are concerned about air speed and height. They check your baggage for sharp objects but your lunch comes with a steel fork. Attendants on board are excellent.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, movies)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Fifi L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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682 - 686 of 3,062 reviews

Reviewed December 17, 2017

Nice short trip with hot meal. Only happens in Thailand. In USA on food on short flight.
Service with smile and could change my trip for early flight.

Thank Andrew A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 15, 2017 via mobile

Flying frequently Thai domestic flights. In my opinion one of the worst domestic airlines regarding in-flight service and safety concerns. Old noisy aircrafts and mostly delayed. Any other Thai budget airline is much better.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, movies)
    • Value for money
Thank R S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 14, 2017

As this was a short flight from KL to Koh Samui, I was not expecting much (especially after the average F&B on Malaysian Airlines). No entertainment on board for a short flight but the F&B service was great. I was pleasantly surprised when a hot and tasty meal was served with real cutlery and milk from a jug for my coffee on a 90 minute flight. The complementary F&B at the departure lounge on the return flight was also a pleasant surprise.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, movies)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank The_wifes_concierge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 13, 2017 via mobile

In Thailand the word boutique doesn't normally mean much. I chose bangkok air because I didn't want to be stranded , abandoned or stuffed in a cattle plane. I can only compare it to Thai smile air for domestic se Asia air travel. Both are very nice ,had modern planes and include meals. Bangkok air also includes a free lounge at most airports with free food and non alcoholic beverages.
If you don't need the lounge you can save a little with Thai smile. All the other Thai domestic carriers are rated worse on skytrax, etc.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, movies)
    • Value for money
Thank epicsaga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.