Why am I paying for pains? There are 4 things that I am deeply disappointed with Asiana Airline.
1. Numerous delays: 3 times. I had to cancel my Saturday dinner appointment. But it's okay. It could happen.
2. The world worst customer service at the counter: I and my wife's seats are separated. (When I have purchased two people's tickets at once, it's automatically and always assigned seats together for decades.) And of course, gentely asked if we could sit next to each other. The only answer I received was that 'You figure it out. I can't do anything. This is how it is' . I still cannot believe. She moved our seats close. My seat was in front of my wife's seat. When I asked her 'what's going to happen next' she replied 'it's all up to you. You need to ask people around to change your seat'. I was like ' what about cabin crew? would they be responsible for this? " She told me NO. And she asked me to take $10 voucher. This got me really upset. I was asking for her effort to put us together, no the cheap vouchers. I left the counter speechless.
3. As I got on board, I looked for the manager if he could do any help for us to put together. I've waited for a long time and finally, he solved my simple request.
4. The airplane looked like 80s one. fabrics had its old smell, no touch screen, no USB ports, no nothing. Incredible. I haven't seen this old aircraft at least for 10 years. There was a box beneath my seat. and the metal corner part started hurting my foot. I didn't have any will to ask cabin crew to do something. I took care of it with my own bandage.
The agent at the counter was like an old lady and her name is Seung-Hee Kim. I can't believe that Asiana Airline lets this rude service to customers.
Horrible experience ever. Never with Asiana Airline.