I really don’t have words to prescribe how organized this airline is. We had this flight from Alaska to los angeles but due to a big fire the roads were closed. So we had to change airport and take a new flight. American airlines refunded all the amount back to us! First suggested to go back to Anchorage and to put us into a new flight. But the one and only road stayed close for almost three days so the only solution was to loose our flight . I talked with them by email of course, and after about ten days i had a response and the money refunded into our credit card.