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“Nickel and dimed to death, and with an unexpected last minute booking, a very expensive and uncomfortable flight.”
Review of American Airlines


Reviewed 5 weeks ago

I haven't flown American in a long time. I had to attend a family funeral services and purchasing a ticket with no lead time was very, very expensive.

On top of that, you either pay to get "better" seating or get stuck in the middle seat.
The flight was not very comfortable, I think AA is squeezing the seats to get more on board.

Entertainment system was poor and hard to navigate.

Date of travel: May 2019
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank capun1950
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,440 - 1,444 of 58,203 reviews

Reviewed 5 weeks ago

American Airlines Is one of the worst airlines I have ever been on. Every airline I have ever been on has always tried to make your flight as comfortable as possible. However American airlines failed this. May 8th I was supposed to fly from Orlando to Dallas. The flight was scheduled from 6: am. However, the flight staff waited till we boarded the plane and were on the plane for 20 mins to tell us that due to "weather" they would be delaying our flight for three hours! that three hours turned to 5 and when we tried to rebook our flight for a direct one to Canda as that was our prime destination and we were taking a connecting one to Dallas in thats American airline's hub. The lady redirecting and helping people was very rude and refused to connect us saying everything was filled and the open seats we could see on our app were reserved for "other" people. They could only find a flight that left the next day. This really hurt as all we wanted was to go to Canda. So the bottom line is if you want to be treated like trash then you should go and fly with American Airlines. They have to rudest service ever! I have flown with Southwest for the majority of my time and I will fly again with them because of how kind and how reliable to the service is. The reason I gave them two stars I felt like no one would read this If I gave them anything lower. save travels and I hope you enjoy your flight whoever you go on.

Date of travel: May 2019
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank williamW131313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 5 weeks ago

I recently had a flight on American. I was departing San Jose and in driving to the airport, the traffic got crazy bad (I was driving a couple of hours to get there). Long story short, I arrived at the airport an hour later than I had planned. Th first woman I spoke to with American was great and got me rebooked on a later flight and took my bag. All good there.

The exceptional part of this story comes after I returned my rental car and got into the terminal. I went to my original gate and when the gate agents saw me they asked if I was on the flight. I told them what happened and that I had a checked bag. From there, they went way above and beyond - they said nonsense. We can get you on this flight! They called down below and found my bag, got it rechecked for that flight and put me on the plane, thus keeping my original schedule.

I cannot say how much this act of kindness meant to me. Really great service!

Date of travel: May 2019
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank O1638GBstevenh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 5 weeks ago

As aways we had a great flight. American Airlines has great prices and excellent flights. All of are connections were right on time.

Date of travel: March 2019
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank mtman1989
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 5 weeks ago

Great flight leg room is adequate. Travel with backpack because most roller bags will not fit in the overhead. American emailed us that there is a storm scheduled for DFW and it would be best to travel a day earlier or later. They were right and we were able to change and come to Dallas a day earlier. And they were right, it was a major big storm,

Date of travel: May 2019
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Laurence M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.