flight AA 1064
25 april 2019
San Diego to Dallas Fort Worth
We completed digital checkin and arrived at the airport for bag check in and payment.
The website indicates $25 per bag, yet were charges $30. Apparently the price changed in Jan 2019, yet our booking and website still indicates $25 is payable for each bag.
Despite my credit card being charged for my luggage, the bag self check-in machine did not provide me a receipt for payment.
Bag drop, as my bag was a few pounds over weight, they wanted to charge me USD $100 extra, but were happy for me to take out some luggage to carry onboard.
Irrespective, the weight is still on the aircraft, so this small excess weight makes no sense.
At no time did the FRIENDLY (not) baggage check lady say exactly how much i was over, as the website says 50 pounds or 23 Kg .
I would like to question the accuracy of their scales as my bag weighted less than 23 Kg before i departed my hotel.
After removing the excess weight we progressed to security and scanning.
My back pack was pulled aside for further inspection . The sole man checking these selected bags was super super slow, i observed him putting on rubber gloves which took him at least 5 minutes. At that rate the ever mounting bags would not get get checked prior to the owners flights departing.
Totally no sense of urgency from the security man.
The flight departure was on time.
One drink and a snack was provided on board at no cost.
Wifi is available but has a charge for use.
Entertainment onboard was free, but interrupted so many time by staff announcements, made watching a movie frustrating.
Arrival into Dallas For Worth was 30 ahead of schedule, but as we sat and taxied in the tarmac for a while, arrival to the terminal was only 5 mins ahead of schedule.
All in all a fair smooth flight.