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“Orlando Holiday ”
Review of American Airlines


Reviewed October 21, 2017 via mobile

We used American to fly to Orlando via NY. I have to say I was a little apprehensive about the flights as American gets very mixed reviews. Outwards flight was an older plane with no back seat entertainment, also ran out of beer & wine. We knew there was no entertainment before we flew so was prepared for this.

Coming back was a much more modern plane, there was plenty of food which was ok. No kids menu/ options.

Staff were friendly & all connections on time so all in all a great service.

    • Seat comfort
    • Legroom
    • In-flight entertainment (WiFi, TV, movies)
Thank t444myj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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15,043 - 15,047 of 41,429 reviews

Reviewed October 21, 2017

I have found, for the most part, American Airlines flights to be on time, crowded but on time. In general, the person at the desk is less than happy but is efficient in getting their job done. No small talk. It just wastes their time.

As for the flight, it boarded on time and left on time. The flight attendants on this particular flight were extra helpful, especially Angela. She truly embodies customer service.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Legroom
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank RVIDI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 21, 2017 via mobile

We sat on the runway for 30+ minutes, which made us late arriving into Orlando. During the whole flight the cabin was too hot.

    • Seat comfort
    • Legroom
    • In-flight entertainment (WiFi, TV, movies)
    • Value for money
Thank Yorkiemom19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 20, 2017

This is another airline that seems to have no problem in not allocating a seat for you at check-in (at the gate they say!). This means you have no idea where you are sitting and you have to queue up with other passengers just to get your seat 5 minutes before boarding - just to find out my request for an aisle seat which should been pre-allocated was for naught. Squizzed on the last back window seat of the aircraft. Tiny space and most uncomfortable flight ever - while my itinerary clearly shows I have another 10 hour long-haul flight to connect with - they couldn't care less. Very disappointed that QANTAS is in an alliance with American - it's a big come down as I was expecting better.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, movies)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank francois210
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 20, 2017

We much prefer American Airlines. We find the crews, and support personnel extremely helpful, pleasant and go the extra mile.

Thank FoodCritic89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.