On my return from Las Vegas to Cleveland I was pushed by the flight attendant to close my window shade during the movie. He instructed me several times to close it but I didn't. I really enjoy looking out of the window and it makes flying less claustrophobic. My wife was upset thinking the issue would escalate. It put a bad ending on a nice vacation. I contacted the airline and was sent a "canned" response with no personal attention. On the second part of the flight (Chicago to Cleveland) we were on Canadair (sponsored by AA). The condition of the plane was terrible. Much of the interior trim was damaged and the plane appeared old and filthy. You didn't feel the plane was safe due to the poor condition. During my business career I flew on many airlines but this happened to be my first (and last) time on AA. Use them as a last resort.