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“satisfactory airline to use”
Review of American Airlines


Reviewed August 6, 2016

Our experience using AA for all our internal flights was satisfactory. One short flight from Washington DC to New York we had a lovely flight attendant who shared some great travel locations with us. She was very helpful.

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    • In-flight entertainment (WiFi, TV, movies)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Littlekillas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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33,084 - 33,088 of 46,864 reviews

Reviewed August 6, 2016

Everything about this flight was great. Of course I was in business class, but even so it was exceptional for American. The flight attendants were friendly and helpful. The dinner food was good, although the breakfast needed some improvement. I was made to feel comfortable and welcome. Good flight!

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, movies)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank DudesAdrift
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 6, 2016

Bad weather started a series of issues. Flight from Indi to Philly got cancelled. Got rebooked to Chicago to Philly, flight was delayed so could not make the connection. Got rebooked again to Pittsburgh to Philly, another delay and another missed connection. Had to spend the night in Pittsburgh at my cost. AA phone App seemed to be more accurate than what I was told in the airport. I'd had better customer service, was disappointing as the staff at the airports did not seem as well trained as they should have been

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, movies)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Dean A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 6, 2016

American Airlines ticket agents and flight attendants were very nice. The flight was going to be full so they tried to help ticket holders check their carryon since room was running out.

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    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, movies)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank dpoin21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 6, 2016

I don't think that customer service matters to AA. I feel like cattle being herded through. They charge for luggage, planes are uncomfortable, they charge for EVERYTHING. I avoid this airline whenever possible.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, movies)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank happytraveler4209
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.