As others have stated if you fly from JFK to Rome on the weekends you will fly in a Boing 777-200.
The seating and seats in this plane are cramped.
The head rest as others have stated pushed your neck/head in a uncomfortable and unnatural position as others have reviewed.
Luckily I had brought my own travel inflatable lumbar cushion to adjust for this.
Inflight entertainment was poor.
Within the first hour refreshments were served. I asked for both Soda and a water and was only given a soda. This happened twice where I only got the one item of what I asked for.
About 4 hours into the flight the meal was severed. I am not a picky eater but the meal was in edible (mystery lasagna). I did not finish it.
After the meal was served the flight attendants picked up the trash and were never seen again for the remainder 5 hours of the flight until it was time to land.
We had a connection flight from Orlando that arrived 3 hours before the flight. Our Luggage was undammaged and made it to the destination.