The flight was 0825 and we were at the door at 0816 and they didn’t let us in . They charged 50$ each ticket , total 100$ to be on the next flight . They said the policy is to close the door is 10 minutes before flight but it doesn’t say anywhere on the ticket. They said they called us but we never heard that. The flight worker at the door , her name was ROBERTA was very rude and fake and rolling eyes at us, very unprofessional, poor customer service. She was acting like she does huge favor to us charging only 100 $. It looks like Alaska Airline worker’s can do whatever they like. Roberta sounded like she is the owner of the airlines. Shame on your customer service American Airlines . I am sure you sold our tickets to someone else and charged us extra .