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“Very Well Organized Smooth Flight”
Review of Alaska Airlines


Reviewed November 24, 2017 via mobile

Booked this vacation many months ago. Overall good experience except for equipment and time change for the GTF-SEA-LIH leg. This put us onto Kaua'i much later than originally planned, thus driving around in the dark in the rain, in a place we had never been before. Pilotage was good. Flight attendants very good both ways. Very smooth rides for the oversea legs.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, movies)
    • Value for money
1  Thank James C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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4,939 - 4,943 of 10,157 reviews

Reviewed November 24, 2017

Not the airline of choice! Very poor airport signage & a poorly marked waiting area impossible to reach due to packed standing area, as all the seats were in the sun (NOT a good thing in this hot outdoor airport!). Flight delay of 20 minutes not announced, baggage drop off unmarked accept as "agricultural inspection", & although I was already checked in, the only option for my pre-paid bag was to use the self-checkin stations, but not all machines print luggage tags (again NO signage on this). So dropping off my pre-paid bag was a confusing nightmare in hot sun, then finding the gate even in this tiny airport was a bit of a challenge. Alaska makes no attempt to help! The 6 hour flight was painful with "free" movies only for those who had downloaded an app to watch on their own device & who can enjoy a movie on a 3"x5" phone screen? OK, they did offer a tablet rental for $20, plus a pack of free cookies. Sad.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, movies)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Heynah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 21, 2017

We always enjoy flying Alaska. The service is top notch from the ticket counter to your seat. We have always enjoyed great service while on board even when there were delays. Well done!!!

1  Thank Jeff C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 21, 2017 via mobile

My wife and i booked a trip in advance in order to secure accommodations at places that require forward planning. We booked the flights and paid for first class. Alaska then has cancelled our return flight. In the process of rebooking, they originally booked us on a following day with a overnight connection, unbelievable. When i called to correct it, i had them switch to SFO and Virgin America. Of course, even though there were seats available and they own the company, they conveniently responded with the merger is not completed. They gave us seats that did not recline (i found out in advance by looking at seat guru). You know, for whatever it would have cost them to get the first class, it would have kept us as loyal customers of 38 years. Instead, they have chosen to treat us poorly and insured that i would post this review and share our experience with many people.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, movies)
    • Value for money
1  Thank jeffinsearchoffun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 18, 2017

Have been flying Ak Air many years%. Don’t like new “premium seats” and think that there is little incentive left for going mvp or even gold. Was gold all this year and rarely saw any benefit.

Thank AlaskanRover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.