Based on reviews, the fact that this is considered a budget carrier and the fact that it was under bankruptcy, I was not expecting half as much service as we received. Granted we were in business class and were on one of their long haul premium routes, but this was about the best business class I have experienced when compared to American legacy carriers. Yes, it is not Singapore Airlines or Lufthansa. On sale tickets were 1K each way as opposed to the regular carriers 6.5K. That is a steal. We did get a standard A330 aircraft which probably also helped. There was no last minute substitution either direction. The aircraft were fresh and new. Both flights left and arrived on schedule. I was certain we would find angry, discouraged crew, but it was the exact opposite. Every person was gracious and constantly checking on us as to whether we needed anything. I am not a fan of airline food, but this was amazingly good and imaginative. The flight attendants would emerge from the galley simultaneously and present each course to me and my spouse together. I have never seen this done on aircraft, only restaurants. They would even offer seconds. Everything worked at our seats, and the IFE was of standard quality. Maybe we were lucky or the long haul flights are different that the short runs within Europe. Needless to say I am very disappointed in their retreat from SFO coming soon. The idea that we could fly nonstop to Berlin from San Francisco was amazing. Obviously something is wrong with their business model if they are hemorrhaging money for so many years. One should not have to recommend flying business class to get the best service. That is a shame since our flights showed they can pull it off from the customer's perspective. I guess it will be dismantled with the spoils going to other carriers. That is sad since consolidation never works in any customer's favor.