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“Re-accom but on time.”
Review of Air New Zealand


Reviewed October 17, 2017

I think this airline is one of the best. It continually rates very highly in traveler polls. I use it at least twice a year sometimes in economy and sometimes premium economy. Due to a fuel crisis at the home airport my flight was delayed a day. I was successfully re-assigned seating next day. The flight was smooth, food was decent and wine is served generously to all and was on time.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, movies)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank travelmait44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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4,076 - 4,080 of 9,287 reviews

Reviewed October 16, 2017

Been flying with Air New Zealand since 1977 and is my preferred carrier. This is an excellent airline with consistently friendly ground and aircrew. Other airlines have synthetic smiles, no time to spare, poor manners and shocking baggage handling skills. Only real disadvantage with Air New Zealand is prohibitively high fares on occasion and tendency to pack in the economy class seats on some planes but this does not distract from overall superior service.

Thank Aaron M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 16, 2017

The staff on the ground in the air are the best. We have flown many times with Air NZ and will continue to. We flew with Air NZ with my blind sister and found they were extra attentive to her during our short flight to Melbourne. Not only did they take the time to let her feel around for her food and surroundings, they also checked on her nearly every half hour. The compassion and service they showed was very much appreciated.
Thank you for your always providing exception service every time.

1  Thank NFPhillips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 15, 2017

Great service once again from Air New Zealand
Can't fault the service on the ground or in the air!!!
Good food
Great wine!!!

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, movies)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Brycee10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 15, 2017 via mobile

You can’t beat the service and the servers on Air NZ. The lie flat bed and the movie selection are perfect. I ate both meals and loved them. They are not as persistent with snacks during the flight but maybe I was asleep?!?

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, movies)
    • Value for money
Thank David T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.