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“Top Flight”
Review of Air New Zealand


Reviewed September 23, 2017

Decided to try Premium Economy because I am really over the claustrophobic experience of economy class flying. It was well worth the extra cost, especially for the long haul flight. Seats were comfortable, the service was excellent, the priority boarding was a most welcome surprise. A little bit of extra space made such a difference for me.
Flying Air New Zealand was fantastic. I had heard good things about this carrier, and I can confirm that it was a pleasure to be with them. I highly recommend both the airline and the Class of service.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, movies)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
2  Thank 611mariec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,971 - 3,975 of 9,091 reviews

Reviewed September 23, 2017 via mobile

Flew the Dreamliner 787 from Apia to Auckland and sat in exit row seat 50k. Best seat in economy class - plenty of legroom.

The usual chicken or beef option for lunch followed by bar service.

Staff were friendly and efficient and toilets were kept clean.

    • Seat comfort
    • Legroom
    • In-flight entertainment (WiFi, TV, movies)
Thank Outpostafrica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 22, 2017

First flight, not sure what to expect.
Boarding was easy peasy, flight was full. Forgot to pre-book a seat so pre-allocated by airline.
Seats are a bit narrow but plenty leg room

Surprisingly dinner was very good, plenty of beef that tasted like beef, ice cream was excellent as was the cheese. For airline food, this was the best I have had over 40 years of travelling cattle class.

Sadly the pinot noir vino was not to my liking but my neighbouring passenger had her fill.

Breakfast was equally good.

Plenty of movies to choose from.

Aircraft was quite new, toilets very clean.

Yep, very impressed.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, movies)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank wearyLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 21, 2017

Always a pleasure to fly with Air New Zealand, no wonder they are one of the top airlines, faultless check in, comfortable roomy seats and friendly, pleasant crew.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, movies)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank sammy405
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 21, 2017

We decided to leave Rarotonga after we got burgled and lost several items and felt unsafe in the bungalow we rented. We tried to fly out the next day and Auckland had the disaster with the fuel pipeline a few days earlier. Even Air NZ was already stretched with service helped us to fly back all the way to Nelson on the same day. They were very polite and helpful with all aspects. With ticketing, with communications to our family in New Zealand because we lost both our phones. Service on the flight home in Premium Economy was excellent, especially with special dietary needs. We were not able to book the meals required with such short notice but they bent over backwards to accommodate. A very delicious meal. We can highly recommend Air New Zealand and will fly with them again. But never to Rarotonga again.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, movies)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank willowbank2002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.