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“Very disappointed”
Review of Air India


Reviewed 3 weeks ago via mobile

There is a reason air India is a low cost provider. The plane was old and not well maintained. My pull out table was broken and had to put plate on lap. Entertainment system didn’t work and the stewardess didn’t really seem to care or do anything about it. They were very rude. Food was also not very good and poor selection of snacks and drinks.

Date of travel: July 2019
Thank JeffF2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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86 - 90 of 7,001 reviews

Reviewed 3 weeks ago

Comfortable flight and our checkin was quick and the traffic assistant was helpful with information on the flight departure.

Date of travel: September 2019
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Roland C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 3 weeks ago via mobile

I am a regular filer on AirIndia and this airline is always there to surprise you.This time when took SIN DEL route was on negative side.
Check in:I was flying 1st time from changi,my wife had flight to DXB by Emirates few hours before my flight,they had fully automated self checking and was expecting same for AirIndia but I was wrong,AirIndia still use conventional method of checking. OK
Boarding:It was on time.
In flight:Aircraft was in shabby condition,needs serious maintenance,torn back pockets,damaged window light control and many more.Breakfast served was just Ok,didnt expected this on a route like SIN DEL.Flight crew was ok.
On time:Arrived Delhi before time,that was good.

Date of travel: September 2019
Thank Rahul2604
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 3 weeks ago via mobile

flight from kathmandu to Delhi was at 3.35 pm and flight from india arrived at 4.15pm and finally flight left kathmandu at 5.20pm.

Next flight from Delhi to chennai at 8.00pm and finally flight left at 11.pm

Flight from chennai to Colombo was at 5.55am and it left at 6.15 reached colombo at 7.40 am.
All 3 flights was delayed but information board never showen as delayed.
So I thought dalay is part of air india

Date of travel: August 2019
Thank sudumenike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

Travelled last week on Delhi Dubai route.Actual departure time was 16:50 but got message/mail/call in morning that it has been rescheduled for 17:20,ok,good that they informed early through all possible means. At Delhi AirIndia have common check in desk for all international flights still at the time I reached wasn't much crowded,15 min in queue and 2 minute at desk. Boarding started on time but no zone wise boarding,everyone was boarding same time.They had only one scanner machine for boarding pass scanning but there were 2 queue to board,complete chaos,not a decent boarding experience. Aircraft was 787-800,AirIndia has some of the world best leg room for economy,interior was just ok,not looking fresh. It was just 3 and half hour flight,they started beverage service just half hour after flying,not a bad selection of beverages,after that dinner,option of veg,chicken or mutton,was ok but earlier on same route got better. Finally landed in Dubai in 2 hr 50 min,half an hour before schedule. Inflight entertainment need to be improved. Overall Ok experience for the price I paid.

Date of travel: September 2019
    • Seat comfort
    • Customer service
    • Legroom
    • In-flight Entertainment
    • Value for money
Thank Rahul2604
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.