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“Se sentir comme en France”
Review of Air France


Reviewed 4 weeks ago

If making a comparison with other airlines company in Shanghaï Pudong airport, the A.F. counter is already in order, well supervised. The aircraft at the entrance and the crew is warmly welcoming. Mainly speaks French but abroad, they hire local crews for the language. Food is correct, comfort too, wine and champagne even in Eco, Haagen Das ice creams. Arrival on time despite a 30 min lateness on departure time.
Remains a pleasure, but not the best airlines company at the time. Aeroflot is growing, and they are in the same Airlines alliance (SKYTEAM), harms.

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Thank RJeoff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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312 - 316 of 22,401 reviews

Reviewed 4 weeks ago

1. We called to confirm special meals and they had "lost" our original tickets, we stayed on hold for 3 hours while they fixed the error in their computers 2. We get to the airline 4 hours early, there is another error in the computer and they have no "lap baby" ticket for our son. We stood there while they fixed the problem until 45 minutes before the flight, then went through security. 3. They made a mistake with our special meal selection. 4. They didn't give us our stroller at our connection in Paris. 5. They LOST our stroller and car seat, then admitted that there wasn't enough cargo room on the plane and PURPOSELY left it in Paris... only to delivery it to us in Israel 3 days later!! 6. I made an official complaint with the airline 5 weeks ago and they have not responded.

WE WILL NEVER FLY THIS AIRLINE AGAIN.

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Thank Meira R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

Perhaps I should have written title, "AF is unfortunately exactly what it used to be:"
- Tiny screen for movies
- No USB port
- No charging port
- Broken trays
- Blah service
Time to update your cabins, Air France!!

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
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Thank Guliverstravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 weeks ago

The Air France flight from Paris to San Francisco was comfortable. The service was good. The only annoying thing is that I had to pre pay for my aisle seat in advance to ensure that I got one. The other option was to wait - maybe 48 hours ( or 24) before the flight and take my chances.

Thank neeratraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 weeks ago

A very good flight, with excellent attention from the cabin crew.
Very punctual.
Immigration procedures and customs were very efficient at MRU airport. Following disembarkation, we were in the street within 25 minutes.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, movies)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank JAMES S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.