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“Very Nice”
Review of Air China


Reviewed November 23, 2017

Very polite and attentive stewardesses. I know in economy, you're not going to have a lot of room in the seats, but there was a good bit more room here than with American Airlines. (you really have to stuff yourself in like a sardine with AA) Plenty of service and food and drink with China Airlines.

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    • In-flight entertainment (WiFi, TV, movies)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank UsuallyEasyToPlease
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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848 - 852 of 3,783 reviews

Reviewed November 21, 2017

Had checked out reviews prior to flying, which led to some concern, and thus felt compelled to write a review for my round trip flight. Note caveat that I had no major issues with delays etc. with any of the flights. I have flown this cabin on multiple airlines and there was nothing meaningful about this experience that didn't measure up to better-reviewed airlines. Service was very attentive and friendly, and there were no issues whatsoever communicating in English with any of the flight attendants. The seats and bedding were great, the food adequate. I did find myself wishing for more non-Chinese IFE but the system itself was very modern, and the USBs were operational. The one warning is not Air China-related but instead pertains to the international transfer process in Beijing - even for a flight to flight transfer, you are required to go through what seems to be a totally unnecessary and highly inefficient security check - would not recommend a tight connection if you're transiting through PEK (the airport itself is quite nice).

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    • Customer service (e.g. attitude, care, helpfulness)
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    • In-flight entertainment (WiFi, TV, movies)
    • Value for money
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4  Thank Rdwr83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 21, 2017

After spending a few days in Beijing we took an Air China flight to Hong Kong to finish our China trip. Having read other reviews I was prepared for the worst, but I was pleasantly surprised. Unlike US air carries, Air China served breakfast and provided pillows and blankets(upon request) on a 3 1/2 hour flight. The seats were fine. All announcements were in both Chinese and English. The flight departed on time and the attendants were all very nice. Can't beat it for a great price!

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    • Customer service (e.g. attitude, care, helpfulness)
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    • In-flight entertainment (WiFi, TV, movies)
    • Value for money
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1  Thank Ian J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 20, 2017

As a tour director I've been in the seat of many SE Asia airlines and this experience was the worst. From the counter in LA where no one could understand their flight announcements, to the least English-proficient crew I've flown with anywhere, it was a mess. The crew rushed through the aisles bumping seated passengers, the food was MSG laced "Pork and noodles" for breakfast, lunch & dinner. Wines were one off brand, same with beer - no hard liquor. During a 14 hour light the "attendants" came through the aisle with water once. This service obviously does not want Westerners travelling with them, and I for one, think that would be a good idea! Avoid them!

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3  Thank Dan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 19, 2017

Non-stop from Los Angeles to Beijing and back. Since this flight combo also included a leg from Shanghai to Beijing in First Class much of the quality one experiences is in the type of plane. Long flights were on the new Boeing 777-300 but the Shanghai to Beijing flight was on an older 777-200. Can't say anything about that entertainment system because there was none on that plane, just the screens at the front of the cabin and drop downs.

Lounges in LAX and PEK and SHA were all comparable with lots of snacks, food and good Wi-Fi.

Ticket counters all had express lines for Business class and Beijing had express security also. Nice feature.

Complaints about the food being essentially too Chinese on Air China is rather laughable. Flight staff are very polite, and bathrooms are really clean with lots of freshen up lotions and potions provided.

Ticket Prices fabulous.

Entertainment was not the best for me. Too much Chinese material. Ha ha ha. Actually the movies are not high definition. I figured licensing fees are the issue. I don't watch DVD quality shadow boxed films. Can't concentrate. Documentary programing was high definition, however. That supports my thesis.

No real complaints.

I can compare with United BClass to Singapore on a 787. Equal caliber but the Western cuisine, newness of the 787 and features are hard to beat. United Ticket counter not as organized in SFO airport.

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    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, movies)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
3  Thank Cameron_Sn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.