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“Safe and confortable”
Review of Air Canada


Reviewed 2 weeks ago

clean, professional service. Like most airlines today they expect you to pay for everything inside the aircraft. We did have free luggage check in, a benefit they extend to the US Armed Forces.

Date of travel: September 2019
    • Seat comfort
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    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank gbruiz1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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281 - 285 of 24,030 reviews

Reviewed 2 weeks ago

We were booked on Swiss but the flight was operated by Air Canada. Because we fly business our report must be compared to other airlines business class reports.
The checking process is a plus when flying out of Pearson (Toronto Airport). There is a special area for business and you never wait in line as there are enough checking counters. Also the path through security to the lounge is well organized.
When departing from Toronto, never miss the Signature lounge which is located near the Maple Leaf lounge. This is a first class restaurant and not a buffet like you find in most lounges around the world. Service, food and drinks are better than in most upscale Torontonian restaurants.
The aircraft was a Boeing 787-9 with a 1-2-1 pod arrangement which give every passenger access to the aisle.
As most business classes for long-haul flight, the pods have lay-flat bed and all the amenities required. Pods on Air Canada Dreamliner are among the best but not the best because of the narrow access from the aisle and the lack of storage space.
But for a transatlantic flight it’s not a big deal; it would be for a 15 hour transpacific flight.
Entertainment was okay. Choice of movies was decent but not exceptional.
Anyway I am a sleeper and after a good dinner at the lounge, I go right to sleep until breakfast.
Air Canada crew is pleasant and efficient and has made a lot of progress since the time I had decided to avoid Air Canada.

Date of travel: August 2019
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Thank Patrick W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 2 weeks ago

Once again AC misses the mark. We were arriving from our cruise. Could not check in ahead of time as their log in would not recognize we were on a ship. Reached the airport and the self service kiosks would not let us check in. Three tries at different ones all directed us to an agent. Only 2 agents working and we waited in line for over 1 hour. Plane was schedule to leave at 2 pm although when we book we had a flight time of 1:30. Didn't matter anyway as the plane did not take off until 3. Not as bad as our flight back from Copenhagen but it does make me thing there has to be better airlines.

Date of travel: September 2019
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    • Check-in and boarding
Thank Glenn P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 2 weeks ago

My daughter had a flight after spending one year in Vancouver. She had her Ski-Equipment incl. an ABS -Avalange-rescue back pack with her. According to Air Canadas lugguage conditions it is allowed to tranport an item like this. The staff in Vancouver including the station manager refused to accept this, so she had to leave the cartridge in Vancouver. Additionally the the staff was very aggressiv and incompetent. My daughter is 16 years old, there is always respect required for the airlines personel, so I require this even for passengers especially minors.
The airline refuses to pay any amount for the lost cartridge. ( 150 Euros)
My advice : Whenever you go to Canada and plan to take your avalange rescue system with you dont fly air canada

Date of travel: June 2019
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Thank andreasmerget
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 2 weeks ago

Flight from YUL to GVA arrived two hours late which made flight departure from GVA to YUL 40 minutes late. Unlike their alliance partners like Lufthansa, Air Canada cabin crew did not make any announcements about gates for connecting passengers who will have to frantically try to make their next connections as a result of the delay. This after bragging they are the best airline in North America! Neither cabin crew nor ground staff did not inform connecting passengers that wealso have to go through Canadian immigration first. Instead we were told to go straight to the gate to get our flights. After going through immigration, if it were not quick thinking on my part to ask an electric cart driver to take us to our boarding gate (52 gates down the long corridor), we seniors would not have made it on foot. Air Canada should have arranged for this transport in the first place since YUL has no moving sidewalks to take us there.

Date of travel: September 2019
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank C R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.