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“Delayed flight”
Review of Aeromexico


Reviewed May 11, 2019

Flight delayed by more than an hour, resulting in running like crazy in Mexico city to catch connecting flight to Vancouver.

Date of travel: May 2019
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank jcolivera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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68 - 72 of 8,661 reviews

Reviewed May 11, 2019

Clean, new airplanes, friendly personnel, sufficient leg space even in the very back of the airplane, food simple but ok, only negative comment: films had no subtitles and sound on the headphones was poor

Date of travel: April 2019
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank cojotent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 10, 2019 via mobile

Love the food and the overall service was great. You’ll love their free WiFi and they got an updated movie selection.

Date of travel: April 2019
    • Seat comfort
    • Customer service
    • Legroom
    • In-flight Entertainment
    • Value for money
Thank Limar L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 9, 2019 via mobile

The service on a 787 was reasonable - not quite fully lie flat bed but close enough. I can’t speak for the food as dinner was served at 130am Mexico time (730am UK time) so I chose to sleep instead.

This is a real bugbear of mine - why on earth do airlines insist on the main meal service being two hours into the flight regardless of the time at either the departure or the arrival airport? Better airlines now offer the option of eating in the lounge, but Aeromexico’s food offering was pathetic - cold french fries, corn and inedible sandwiches.

On the plus side, we were able to take a shower in the lounge (one hour wait time) which was very welcome.

Would only use again if the price was lower than other airlines.

Date of travel: May 2019
    • Seat comfort
    • Customer service
    • Legroom
    • In-flight Entertainment
    • Value for money
Thank willgo79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 9, 2019 via mobile

Paying the extra for business class from Havana to Mexico City was a complete waste of money. Aeromexico have no business class lounge in Havana despite there being a lounge used by other skyteam airlines.

This meant a very uncomfortable 90 minutes without any air conditioning.

The inflight experience wasn’t much better with a very old fashioned and not particularly comfortable seat and only a sandwich offered on a 3 hour flight.

Date of travel: May 2019
    • Seat comfort
    • Customer service
    • Legroom
    • In-flight Entertainment
    • Value for money
Thank willgo79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.