My RIMOWA baggage was broken by their mistake, but they didn't care and apologize until we asked. What surprised me was they make us go to counter by ourselves to departure counter, even though we have just arrived from other country. The manager Mr.HONG SOK HO who is in charge of Narita airport,one of the biggest city in the world, was too but to care any passenger.I really can't believe his service attitude and service mind.How could he be a manager? He doesn't have basic manner and knowlge,and he didn't greet and named until we asked.And his language skill was terrible! We cannot communicate with him by Korean or Japanese either, even though native speaker talked to him. We asked any customer service center of headoffice, but they said they don't have like that. Is this correct regulation?? After all, we convey our information and go back to home and wait their call , but they never care anymore. That's why LCC is just LCC, cheap and poor company. Please love your company, love your passenger,and have a pride like KOREAN AIR or ASIANA AIRINES.
Jeju air announced in the cabin that they are one of the biggest airlines in KOREA, is this correspondence be proud of? Don't make me laugh!
The company should educate basic manner, basic skills, and the way of speaking including your mother tongue, KOREAN.You know how important honorific expression is especially in Asia.
What a scary company! I never recommend this airline.