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I sailed on the Panama canal cruise leaving from Los Angles. We paid Norwegian to pick us up at the air port. When we got to baggage Norwegian was nowhere to be seen. We waited but no one came so we moved to the exit doors. We found a group of about 70 people also trying to find a Norwegian Representative. No Representative was around. About 20 minutes later a man approached the group and ask for our names. He had no name badge or indication of who he was. After finding names on a clipboard he was carrying he said he was there from Norwegian and directed us to a spot in the median outside where transportation would be provided. We were now an hour past our pick up time. One bus came and took 50 people and we were left standing there. The Rep said there were not enough buses and the bus tha just loaded would go to the cruise terminal then come back for us. An hour and a half later it was back to pick us up. I am handicapped and ask for help but received none. We received no apologies at any time. The ship was nice but I had to cancel excursions because of injuries incurred as a result of standing too long. Many hours in ship medical and no apology. Upon leaving, Norwegian misplaced a piece of our luggage. When it was found the charged us to ship it home. Again no appology and the their policy is to take no responsibility.
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Sail Date: October 2019
Cabin Type: Balcony
Type of Trip:
Destination: United States
Cabin
Dining
Service
Pools & Sundecks
Onboard Activities
Entertainment
Value
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Norwegian Joy

89 reviews
Traveler (112)
Common Areas (30)
Dining and Bars (13)
Itineraries for this ship
Itinerary
7 Night Cruise to the Mexican Riviera
Departure date
Sunday, 12/08/19
Route
Los Angeles, Cabo San Lucas, Mazatlan, Puerto Vallarta, Los Angeles
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Overview

About
Passengers: 3,802   |   Crew: 1,821
Passengers to crew: 2.09:1
Passengers to space: 43.9:1
Launched: 2017   

Decks

  • Deck 5
  • Deck 6
  • Deck 7
  • Deck 8
  • Deck 9
  • Deck 10
Additional decks
Deck 5 layout
Cabins
  Mid-Ship Oceanview with Large Picture Window (OB)  
  Guarantee Oceanview (OX)  
  Inside (IC)  
  Guarantee Inside (IX)  
  Family Oceanview with Large Picture Window (O1)  
  Oceanview - Connecting Stateroom (O8)  
  Family Inside (I1)  
 
Amenities
Splash Academy

Cabins

    Balcony
    Cabin size: 175 - 276 sq. ft.
    Connected rooms: 116
    Accessible rooms: 16
    Maximum passengers: 4
    Number of cabins: 992

    Activities & Entertainment

    Activities (38)
    • Aqua Racer
    • Arts & Crafts classes
    • Beauty Salon*
    • Behind the Scenes Tour*
    • Chess and Card Room
    • Dance Classes
    • Deck Parties
    • Fitness Center
    • Fitness Classes*
    • Game Shows
    • Gaming Lessons*
    • Hot Tubs (9)
    • Hydrotherapy Pool*
    • Jogging Track
    • Karaoke
    • Laser Tag
    • Late Night Music and Dancing
    • Live Nightly Music
    • Mandara Spa*
    • Mandara Spa
    • Medi Spa*
    • Mini Golf
    • Ocean Loop
    • Ocean Loop
    • Ocean Loop
    • Pools (3)
    • Poolside Games
    • Race Track
    • Sports Games Televised
    • Trivia
    • Vibe Beach Club
    • Vibe Beach Club Sun Deck
    • Waterslide (5)
    • Wine Tasting*
    • Kids' Aqua Park
    • Splash Academy
    • The Haven Courtyard Sun Deck
    • The Haven Library
    Entertainment (12)
    • Box Office
    • Comedy Performances
    • Galaxy Pavilion
    • Joy Casino*
    • Joy Theater
    • Joy Theater
    • Observation lounge
    • Onboard Movie Screenings
    • Social Comedy & Night Club
    • Spice H2O
    • The Haven Lounge
    • The Haven Observation Lounge
    Dining (33)
    • Savor Restaurant - American
    • Taste Restaurant - American
    • The Manhattan Room - American
    • Food Republic - Asian Tapas
    • The District Brew House - Brewpub*
    • Garden Café - Casual
    • American Diner - Casual Diner*
    • The Humidor Cigar Lounge - Cigar Bar*
    • A-List Bar - Clubby Bar*
    • Skyline Bar - Clubby Bar*
    • Mixx Bar - Cocktail Bar*
    • Sugarcane Mojito Bar - Cocktail Bar*
    • Starbucks - Coffee Shop*
    • Le Bistro French Restaurant - French*
    • Le Bistro on the Waterfront - French*
    • La Cucina Italian Restaurant - italian*
    • La Cucina on the Waterfront - italian*
    • Teppanyaki - Japanese*
    • Los Lobos Mexican Restaurant - Mexican*
    • Los Lobos on the Waterfront - Mexican*
    • Coco's - pastries*
    • Bar - Pool Bar*
    • Bar - Pool Bar*
    • Surf Bar - Pool Bar*
    • Waves Bar - Pool Bar*
    • The Local - Pub
    • Ocean Blue - Seafood*
    • Q Texas Smokehouse - Southern BBQ*
    • Cagney's on the Waterfront - Steakhouse*
    • Cagney's Steakhouse - Steakhouse*
    • The Haven Outdoor Restaurant - Suite Guests
    • The Haven Restaurant - Suite Guests
    • The Cellars - Wine Bar*
    * May require additional fees
    Traveler rating
    • 31
    • 26
    • 10
    • 16
    • 6
    Time of year
    Language
    • Filter
    • English
    +3
    Had a Balcony cabin 13282, lovely big bathroom. We were surprised that the boat didn't feel crowded even though sold out. The Joy is beautifully decorated and well laid out. Restaurants - Must mention that we were blown away with our experience at the Food Republic and Le
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    The cruise ship was nice there was a lot of activities onboard we cruised from sept 14 to sept 21 of 2019 it was nice kind of chilly but overall a great cruise. We saw whales from the balcony the scenery was beautiful, the staff was nice.
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    Our family sailed from Seattle to southern Alaska on the Norwegian Joy cruise ship on September 7, 2019. The embarkation and debarkation times were very minimal, as the cruise personnel moved us quickly and we had very little wait times at all. Seattle's port was a breeze to
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    We have been on our share of cruises. We were really impressed with the ship and the staff of the Norwegian Joy. Since the ship is new, it was spotless and the staff appeared to take pride in that and were constantly cleaning. I even joked that they were sweeping invisible dust!
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    Great time once again on the Norwegian cruise line. Don't plan on swimming etc. but lot's of activities on deck. It's too cold in Sept to need a balcony other than for the view. The buffet food has expanded options (Indian, Chinese, etc.) since the last time we cruized 2015.
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    Upcoming Itineraries

    Itinerary
    7 Night Cruise to the Mexican Riviera
    Departure date
    Sunday, 12/08/19
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    Itinerary
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    Prices are cruise only, per person, double occupancy, and are provided by our partners. Taxes, fees and port expenses are not included. Fuel supplements may apply. Availability of prices is subject to the supplier’s pricing availability.