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Having been on 12 previous river cruises with various companies we have lots to compare.
Unfortunately Amadeus comes rock bottom.
Embarkation was a joke. We arrived about 1.30pm looking forward to a bit of lunch to be told no admittance to the cabins until 4pm and no lunch provided. The cabin doors were open and our luggage had been placed in the finished room. So we could not unpack or change into something more comfortable and were hungry from travelling.
WiFi only worked well in the centre of the ship. My conclusion to this was they had no control boxes in the Forward or Aft.
People on board had purchased different packages leading to both customer and staff confusion. Several times at lunch/dinner we were asked to sign a bill when our drinks were included.
Staff lacked proper training. Matrie 'D' never communicated with customers or controlled staff. We had to request water at meal times and pursue top up drinks of wine.
Tour Director had no personality and lacked communication skills.
Safety meeting which is mandatory on any cruise ship did not happen, beggars belief.
French balcony window only opened 33% of the width. This is a badly designed feature.

On a plus the food was excellent and varied. The reception staff were really helpfull under difficult circumstances. The ships crew worked efficiently.

To rate this poor is not overstating it in the least
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Sail Date: September 2019
Cabin Type: Balcony
Type of Trip: Couple
Destination: Europe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Amadeus Diamond

Itineraries for this ship
Itinerary

Overview

About
Passengers: 146   |   Crew: 40
Passengers to crew: 3.65:1
Launched: 2009   

Cabins

    Balcony
    Cabin size: 161 - 161 sq. ft.
    Connected rooms: 0
    Accessible rooms: 0
    Maximum passengers: 2
    Number of cabins: 50

    Activities & Entertainment

    Activities (6)
    • Evening Recaps
    • Fitness Room
    • Golf Putting Green
    • Hair Salon*
    • Massage*
    • Onboard Bicycles
    Entertainment (3)
    • Local Entertainment
    • Nightly Live Music
    • Panorama Bar
    Dining (3)
    • Amadeus Club - Cocktail Bar*
    • Restaurant - International
    • Lido Bar - Top Deck Bar*
    * May require additional fees
    Traveler rating
    • 1
    • 0
    • 0
    • 1
    • 0
    Time of year
    Language
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    • English
    Having been on 12 previous river cruises with various companies we have lots to compare. Unfortunately Amadeus comes rock bottom. Embarkation was a joke. We arrived about 1.30pm looking forward to a bit of lunch to be told no admittance to the cabins until 4pm and no lunch
    Read more
    Fantastic time with culture stops in Giverny and Auvers sur Oise, as well as Rouen and Le Havre. Music was somptuous. Food was great.
    Read more
    Prices are cruise only, per person, double occupancy, and are provided by our partners. Taxes, fees and port expenses are not included. Fuel supplements may apply. Availability of prices is subject to the supplier’s pricing availability.