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“Superb small airline”
Review of Loganair


Reviewed 3 weeks ago via mobile

From start to finish, service was first class. Friendly, helpful staff. On time. This airline may only have small planes, but if you need to get to Inverness, this is the airline to take.

Date of travel: September 2019
Thank David H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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15 - 19 of 299 reviews

Reviewed 3 weeks ago

Their largest aircraft, a Brazilian 40 odd seater, Comfortable and clean departing on time. The cabin service was for a short flight and was a small choc. snack. Staff good and both departure and return experience excellent.

Date of travel: April 2019
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Thank BrianMLD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 3 weeks ago

Great value for a fantastic flight and landing on the beach. Was worried that we would be able to take off due to high wind, but we were right on schedule. Beware that you will not be able to take any larger hand luggage on board due to the size of the plane, but only small rucksacks or hand bags. Everything else will have to either be checked in or stowed in the luggage department as you enter the plane. You will get it back when you exit. All in all very good value and a great experience.

Date of travel: September 2019
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Thank AmarillaArvika
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 weeks ago

The airport staff was wonderfu and took the time to help us find something to do until our flight. Turns out there is a wonderful beach behind the airport. The planes approach over this beautiful beach

Date of travel: September 2019
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Thank Rejeanne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Loganair, what can I say that can really describe the joys of flying with this airline.
It has a particular market as sole provider of flights therefore they can charge almost what they like. Their argument is they have to cover cancellations and use for hotel costs etc. Far too quick to cancel flights. When cancelling they offer Bus and Ferry travel to the islands which will usually means that you will be travelling for 15hrs +. Planes are out of date and nothing works that well but the excuse is always the same....oh its just the normal for here! Simply not good enough but if going to most of the highlands and islands, sadly you dont have much choice.

Date of travel: September 2019
    • Seat comfort
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Thank Ray B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JamesH9541, Customer Relations at Loganair, responded to this reviewResponded 4 weeks ago

With the cost of two pilots on our aircraft, two engines to overhaul and have to contend with fuel prices in the Islands being up to 3 times more than on the mainland combined with a higher risk of weather disruption it’s not hard to see how the differences add up.

All Loganair fares also include checked baggage fees, free seat allocation and complimentary on board service where you potentially pay a lot more for this with another carrier. We believe that we offer the best value possible given the major constraints we face.

Our on-time performance has improved every year for the last four years. We were the second most punctual domestic operator in the U.K. last year, but Like any airline we do have challenges from time to time and unfortunately delays can and do happen but our team will endeavour to minimise the disruption to our passengers.

During disruption, our team will offer customers the best option to ensure they reach their ticketed destination as soon as operationally practicable, which can be by travelling on another flight on another day or travelling the same day via another mode of transport.

We really hope that this explanation goes some way towards changing your view, and are keen to be of service to you again in future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.